Guest information

Departure

The most important checklists before, during and after your stay.

Arrival

  1. To allow time for cleaning, the house is available from 4:00 pm at the earliest on the day of arrival.
  2. There is no need to read the electricity and water meters. This is done automatically and digitally.
  3. Remember to switch on the refrigerator if it is not already running.
  4. If you notice any faults or shortcomings in the holiday home or the cleaning, please contact NOVASOL immediately by phone on +45 3914 3022.

Quick arrival check

First 10 minutes:
Switch on the refrigerator if it is off → check the house → call NOVASOL if there are any problems.
Klitmøller sign

Departure

Before you leave the house

The house must be vacated by 10:00 am on the day of departure.

Please help us prepare the house

  • Leave the house tidy, return furniture to its proper place and open the curtains.
  • Remove rented bed linen and place it on the floor.
  • Shake out duvets, pillows and mattress toppers, and put them back.
  • Empty all waste bins in the kitchen and bathrooms.
  • Place newspapers, cardboard, bottles and cans in the waste containers outside the house.
  • Clean the wood-burning stove and remove cooled ash.
  • Remove all traces of pets, both indoors and outside.
  • Tidy the outdoor areas, clean the garden furniture and barbecue, and return the cushions to the sauna.

Cleaning focus points

  • Vacuum and wash the floors, including under beds and furniture.
  • Vacuum furniture and under loose cushions.
  • Wipe down tables, cupboards, shelves, drawers and lamps. Polish mirrors.
  • Empty and clean the refrigerator/freezer. Leave the doors slightly open.
  • Clean the cooker, oven, microwave, extractor hood, coffee machine and kitchen fittings.
  • Clean the filters in the washing machine, tumble dryer and dishwasher.
  • Clean the bathrooms, spa and pool-room floor.
  • Wash/polish windows, empty waste and tidy the outdoor areas.

On the day of departure

  1. Pull the pool cover over the pool.
  2. There is no need to read the electricity and water meters. This is done automatically.
  3. Walk through the house and check whether you have forgotten anything.
  4. Check that all windows and doors are securely closed and locked.
  5. Place the key in the key box.

Need help?

NOVASOL can assist with the house on +45 3914 3022.

View all practical contacts